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Terms

Appointments, payment, cancellation, and the limits of what this site is.

Draft, not approved

This page has no signed-off copy yet. What follows names the obligations this practice actually has, so the page can be finished rather than invented. It must be reviewed before launch.

What this website is

Information about a physiotherapy practice. Nothing on it is a diagnosis, a treatment plan, or advice about your particular situation. It does not replace an assessment, and no page here claims an outcome, a cure or a guarantee.

Appointments and payment

Appointments are paid at the time of booking. Prices are published in full on the pricing page: £50 for an initial assessment and £35 for a follow-up. Private medical insurance is not accepted.

Cancellation

Chantel has drafted a cancellation policy and it has not reached this page yet. It is held open rather than softened, because published prices only build trust if the terms are published with them, and £50 with no cancellation terms beside it is the half of the promise that costs trust.

Professional standards

Practice is regulated by the Health and Care Professions Council, registration number PH125977, and follows Chartered Society of Physiotherapy standards, membership number 111963. Professional indemnity insurance is held with the Chartered Society of Physiotherapy. Complaints procedure, outstanding.